Shipping/Returns.

Delivery – 

All our UK deliveries are via Parcelforce. 
Bespoke designs will be despatched as soon as manufacture is complete.

Please call or email to discuss individual shipping on all orders.

Damaged Items in Transit:
You MUST report damaged goods to us within 48 Hours of receiving your package.

We are confident that you will be delighted with your purchase, however should you need to return your item for any reason we offer a 30 day money back guarantee.
The 30 day period begins on the date that your item is despatched from our premises. All return shipping costs will be the sole responsibility of the purchaser and all merchandise must be returned in a resalable, unused condition, with all original components.

IMPORTANT!
ALL RETURNS WILL REQUIRE A ‘REFUND CODE’. RETURNS THAT DO NOT HAVE THIS CODE WILL BE REFUSED AT SENDERS EXPENSE. RETURNS MUST HAVE THEIR ‘REFUND CODE’ WRITTEN ON THE OUTSIDE OF THE PACKAGE IN CLEAR VIEW OR THE PACKAGE WILL BE REFUSED AT THE SENDERS COST.

Refund Code Request:
Should you have a problem and wish to return your item then please email us at info@metalsmandmade.co.uk to request a Refund Code for your product. Please indicate the reason for your return and put ‘Refund Code Request’ as the subject of your email. Once you receive a Refund Code, be sure to wrap your package securely. Include your name, address, phone number, and copy of receipt and email with your return package. Write the REFUND CODE ON THE BOX IN CLEAR VIEW and on the copy of the sales invoice inside the box.